Faq

Product :

At Trucrystals we are incredibly passionate about how and where our stones are sourced. Which is why we mostly work directly with family owned mines ourselves and cut out the middle men.

We do this so we can be sure there are fair working and pay conditions for workers, minimal environmental effects on our beautiful earth and to assure quality.

Everything has energy after all; imagine getting a piece through a substandard (to say the least) funnel and having that horrible energy because of the way the stone came to you.

We don’t want that! Each of our crystals are hand picked and will be re-energised before sending it to you. We physically store our crystals at our home (we don’t want bad energies to come home either!)

We are very fortunate that we have made some wonderful connections with like minded souls who travel the world gem shows on our behalf and find beautiful pieces for us (and our ethos) in mind.

All of our crystals are sourced from ethical locations around the world, and every single one of our products is hand picked; for its beauty, for its magic & for its mystery. Each one of our pieces is one of a kind, so if you find something you love, get it before it's gone.

Our product gets listed in our site only if, we on the first hand, find it lovable and its energies are positive.

Generally speaking, the crystals you NEED are the ones which will call you; for some mysterious reason, you will be lured to them.

We strongly believe the crystal chooses you, not the other way around.

Our vibrant world is filled with colours and these colours have their effect more than you realize. They can change your mood, behaviour and may be even your diet and people you love!

Crystals are no less! They come in all vibrant colours with varied energy levels that will impact on your mental and physical levels.

Thus, you always choose the energy that is lacking in you. It is the same with crystal. The energy of crystals will resonate with you and you will be attracted to that particular stone. And this is what we often refer to as “ That rock called me” !

Go have a look into our store and feel what attracts you the most.

Orders and shipment:

We at Trucrystals currently accept Paypal as a standard means of payment.

We send positive energy across world. We provide free shipping across world.

We often process your order within 24 hours and during peak seasons, we may take upto 2 days and will take around 8-10 days to reach you. We have partnered with best of shipping companies to provide a secure shipment at the earliest.

We offer free shipping across the globe. Hence, there will be no shipping charges added to your purchase.

We have partnered with best of shipping companies to provide a secure shipment at the earliest. In any case if the product is lost or did not reach you even after 12 days, we will refund you in full as a store credit which you should use within 30days.

When ordering large quantities of a single item (typically more than five [5] of the same item), orders may take longer than two days to fill. To guarantee the fastest turnaround of these orders, please contact by email to info@trucrystals.com

Yes, You will get full refund if you cancel your order. However, If the product is shipped already, you will not be eligible to cancel your order. Since, we process orders normally within 24hours. If you wish to cancel your order within 24hours you may do so to avoid any further issues.

Our carriers may deem a package undeliverable for one of the following reasons:

  • Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order. If this is the case, you will not be eligible for refund.
  • Illegible Shipping Label. In rare cases, it is possible that the address label became illegible during the shipping and handling process.
  • Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. If after three attempts the carrier determines that the package is undeliverable, the package will be returned to Us and 10% of the actual amount will be released for your account.
  • Refused by Recipient. If the recipient of the package refuses delivery, the package will be returned to us and determined undeliverable. No refunds will be granted if this is the case.

We are located in India. Trucrystals is a small home based family business completely operated manually from our home. We do not have any store front and our website is the only place where we sell our products.

Returns

Our Returns policy is applicable only if:

  • The products were damaged when you got it delivered
  • You received a wrong item

If you wish, you can return the product within 15 days from the date of delivery. Unless you received a damaged product, the return product specifics should be notified to us along with the reason through a mail at info@trucrystals.com within 48hours of delivery.

The return product

  • Should be in unused condition with the tags and box intact
  • Should be returned in the original packaging
  • Should be sent through a trusted and reliable courier with tracking

The shipping charges to return the items should be borne by the customers. We are not responsible for any damages to the products while being returned and for the cost incurred for returning the items.

If the products you have received is damaged or a wrong order, we offer a free replacement of the products that you had originally ordered.

We require you to send the images of damaged / wrong product along with shipping tags to us within 48 hours.

For all other returned items, we offer a store credit that you can use for purchasing other items from our store, within 30 days.

Only regular priced items may be refunded. Unfortunately, sale/offer items cannot be refunded or returned.

To return a Product, please mail us for further details at info@trucrystals.com

If you have any other questions that we have not answered you can write to us at info@trucrystals.com

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