Shipping And Returns

We at Tru Crystals take at most care while we ship our products. Here you can find the necessary details on our shipping your orders. 

Covid care

All our packages are packed in 100% water proof pouches which allows the buyers to take the necessary care before opening or touching the package. 

Order processing time

We process all orders within 24-48hours and our daily shipment processing cut off time is 12pm. 

All orders received after 12pm will be processed next day. Orders received after Saturday 12pm will be processed only on Monday.

At Trucrystals we do our absolute best to ensure that our product descriptions are as in-depth as possible so that you will not encounter any unexpected surprises when you receive our products.

Shipping

We have adopted all the necessary steps to ensure that you receive your products on time, one of which is by partnering with a large network of couriers to deliver your products at the fastest time possible.

Your product will be delivered to you within 7-10 working days.

We provide shipping for our products worldwide. Free shipping is applicable to all orders above $75 within USA. Rest of the world Free shipping is applicable to orders above $100 only.

The duties and taxes such as VAT, custom duties, and clearing fees and other taxes applicable to the purchased goods as per the respective country laws is to be borne by the customer and Trucrystals do not take any responsibilities of this.

If you are canceling your order, haven't got it delivered or the order is lost, you would be eligible for the refund of the order amount. *conditions apply

Returns

We accept returns only for the following reasons:

  • The products were damaged when you got it delivered (We would like to receive photos of the same- This will help us to correct the flaws in our shipping partner and improve our packing )
  • You received a wrong item

We do not entertain returns for products that you have ordered by mistake. We always recommend that you make sure that the product, quantities and all other attributes are in accordance with your needs.

Damaged, missing, or incorrect items reported after 3 working days from the delivery date will NOT be eligible for a refund or replacement.

If you wish to return the product within 3 days from the date of delivery due to a damaged product or wrong product delivery, the returning items

  • Should be in an unused condition
  • Should be returned in the original packaging
  • Should be sent through a trusted and reliable courier with tracking

If the products you have received is damaged due to shipping or delivered the wrong order, we offer a free replacement for the products that you had originally ordered.

Only regular priced items may be refunded, unfortunately, items on sale, special discounts and offers are not eligible for return or refund. 

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your bank account or original method of payment, within a 7 working days.

The shipping charges to return the items should be borne by you. We will not be responsible for any damages to the products while being returned.

If the products you have received is damaged or wrong order, we offer a free replacement of the products that you had originally ordered.


For all other returned items, we offer a store credit that you can use for purchasing other items from our store, within 90 days.

To return a Product, Please mail us to support@trucrystals.com and will get back to you with the procedure in 24 hrs.

 



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