Shipping And Returns
At Trucrystals we do our absolute best to ensure that our product descriptions are as in-depth as possible so that you will not encounter any unexpected surprises when you receive our products.
We have adopted all the necessary steps to ensure that you receive your products on time, one of which is by partnering with a large network of couriers to deliver your products at the fastest time possible.
Your product will be delivered to you within 10-15 working days.
We provide free shipping for our products worldwide.
If you are cancelling your order, haven't got it delivered or the order is lost, you would be eligible for the refund of the order amount.
We accept returns only for the following reasons:
- The products were damaged when you got it delivered (We would like to receive photos of the same- This will help us to correct the flaws in our shipping partner and improve our packing )
- You received a wrong item
We do not entertain returns for products that you have ordered by mistake. We always recommend that you make sure that the product, quantities and all other attributes are in accordance to your needs.
Damaged, missing, or incorrect items reported after 7 days from the delivery date will NOT be eligible for a refund or replacement.
If you wish to return the product within 20 days from the date of delivery. Unless you received a damaged product, the returned items:
- Should be in an undamaged and unused condition
- Should be returned in the original packaging
- Should be sent through a trusted and reliable courier
- Restocking Fee of $20 will be charged
The shipping charges to return the items should be borne by you. We will not be responsible for any damages to the products while being returned.
If the products you have received is damaged or wrong order, we offer a free replacement of the products that you had originally ordered.
For all other returned items, we offer a store credit that you can use for purchasing other items from our store, within 90 days.
Only regular priced items may be refunded, unfortunately, items on sale, special discounts and offers are not eligible for return or refund.
To return a Product, Please mail us to email@example.com and will get back to you with the procedure in 24 hrs.